Refund and digital content policy
Effective date: 25 July 2026. This policy applies to downloadable ebooks purchased from MetaGlos. MetaGlos sells digital content only; nothing needs to be shipped or physically returned.
No discretionary refunds after downloading begins
All sales are final once access to the purchased files has begun. MetaGlos does not offer change-of-mind, accidental-purchase or discretionary refunds after an ebook has been accessed or a download has started. This rule applies equally to sale-priced and regularly priced ebooks.
Right of withdrawal and immediate delivery
At checkout, you are asked to expressly request immediate supply of the digital content and to acknowledge that your statutory right of withdrawal is lost when the download begins. The checkbox is not preselected. Your choice and its timestamp are stored with the order and confirmed in the order email.
If access or downloading has not started and a mandatory right of withdrawal still applies to your purchase, contact MetaGlos within 14 calendar days of the contract. This policy does not remove any consumer right that cannot lawfully be waived.
Faulty or non-conforming digital content
The no-change-of-mind rule does not affect the legal guarantee for digital content. Where EU consumer law applies, digital content has a legal guarantee of at least two years. If the supplied files are corrupt, materially incomplete, not the formats advertised or otherwise do not conform to the contract, contact us so that we can investigate and provide working replacement files or another legally appropriate remedy without charge.
If the problem cannot be corrected within a reasonable time and without significant inconvenience, you may be entitled to a proportionate price reduction or to terminate the contract and receive a refund, as required by applicable law. A minor issue that does not justify termination may still qualify for correction or a proportionate remedy.
Duplicate charges and failed delivery
We will investigate duplicate charges, a payment taken without a completed order, or an order for which the purchased files were never made available. Verified payment errors will be corrected. Please do not start a second payment while the first payment is still shown as pending.
How to report a problem
Email info@metaglos.com and include your order number, the purchasing email address, the affected title and format, and a concise description of the problem. A screenshot or the exact error message is helpful, but never send payment-card details or account passwords.
When a refund is legally due or otherwise approved, it will be issued to the original payment method unless another method is expressly agreed. Processing time after MetaGlos issues the refund depends on the payment provider. Nothing in this policy limits mandatory rights under applicable consumer law.